A customer support agent's best friend
View, manage and take action on data from your Shopify (or Shopify Plus) store directly within Zendesk.
Seamlessly communicate across email, social and chat - directly access/lookup/modify/create customer orders.
Easily actionable customer data across your Commerce, CRM and Marketing systems.
Individual agent and order level reminders to never forget to get back to a customer.
Simplify common replies containing data across your Commerce, Shipping and Payment platforms.
View all order, shipping, marketing and ticketing related events in a single chronological list.
Customer & Order Notes
Simple editable agent notes on customer preferences and order details.
From Sales to Service - Zendesk captures the full customer journey with rich, fluid conversations.
Customers - Not Queues!
Quickly keep a heads up view on VIP customers, frequent purchasers - or orders that needs extra help.
agnoStack introduces Zendesk 'AI for Commerce'
agnoStack launches 'AI for Commerce' - further enhancing Zendesk's push in AI with natively integrated eCommerce capabilities. With just a few clicks, agents can create Contextual Instant Replies based on Customer Data, Order History and Order Details, translate and localize Advanced Macros and adjust sentiment/tone/length - AI so simple it feels like magic!
Adam Grohs (agnoStack)
Zendesk is trusted by the largest, and the fastest-growing, retailers across the globe
agnoStack's "Shopify Premium for Zendesk" solution is available localized in your agent and customer's prefered language, significantly improving your customer's experience with your brand and your agent's effificiency.
“ I LOVE this product and would recommend it to anyone. agnoStack made a huge difference to our agent workflow, as well as overall customer experience - from nearly the very first day. And their customer support is incredible! “
Empowering Shopify retailers
of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.