- Integrated agent reminders.
- Customer and Order insights.
- Multiple store and multi-brand support.
- ...and much much more!
Never make your customer feel like 🥶 🤯 😡 😠 😤 🤢 🤮 😢 😭 😞 🤕 🙄 😒 😬 😒 😮💨 again.
Seamlessly communicate across email, social and chat - directly access/lookup/modify/create customer orders.
Easily actionable customer data across your Commerce, CRM and Marketing systems.
Individual agent and order level reminders to never forget to get back to a customer.
Simplify common replies containing data across your Commerce, Shipping and Payment platforms.
View all order, shipping, marketing and ticketing related events in a single chronological list.
Customer & Order Notes
Simple editable agent notes on customer preferences and order details.
From Sales to Service - Zendesk captures the full customer journey with rich, fluid conversations.
Customers - Not Queues!
Quickly keep a heads up view on VIP customers, frequent purchasers - or orders that needs extra help.
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Learn more about Shopify Premium for Zendesk
A customer support agent's best friend
View, manage and take action on data from your Shopify (or Shopify Plus) store directly within Zendesk.
Empowering Shopify retailers
of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.