Zendesk Meet Shopify
Give your customers the PREMIUM experience they deserve!
When it comes to providing exceptional customer support, it's important to choose the right platform. Zendesk is a popular choice for fast-growing brands because of its many features and benefits.
One reason why Zendesk is incredibly popular with small businesses as well as massive global brands is because it's a cloud-based platform, which means that it's accessible from anywhere with an internet connection and can infinitely scale.
This is especially important for eCommerce retailers who may have support teams located in different regions.
In addition, Zendesk offers a wide range of features to help retailers provide exceptional customer support, including:
Multichannel support Zendesk enables retailers to support customers across a variety of channels, including email, phone, chat, and social media.
Self-service options Zendesk enables retailers to create a knowledge base or community forum, which can help customers find answers to common questions on their own.
Automation Zendesk offers a range of automation tools, such as triggers and macros, which can help retailers provide proactive support and save time.
Analytics Zendesk provides detailed analytics and reporting, which can help retailers understand customer behavior and make data-driven decisions.
Overall, Zendesk is a leading customer support platform because it's easy to use, flexible, and offers a wide range of features to help retailers provide exceptional support. For fast-growing brands, this is especially important because it enables them to scale their customer support operations as they grow. With the integration between Zendesk and Shopify, retailers can provide even better support to their customers and drive more sales.
As the eCommerce industry continues to boom, retailers are constantly looking for ways to optimize their post-purchase experience.
That's where the new Shopify Premium for Zendesk plugin comes in - built by agnoStack, Zendesk's premier eCommerce partner (and creator of Zendesk 'AI for Commerce'), this plugin connects Shopify and Zendesk to help retailers improve their customer support and increase their sales. In this post, we'll explore how the Shopify Premium for Zendesk plugin can benefit your retail business and why this partnership is important.
By providing exceptional customer support, retailers can increase customer loyalty and drive repeat sales. The premium integration with Shopify also enables agents to upsell and cross-sell products, which helps retailers maximize their sales opportunities.
Shopify Premium enhances Zendesk to pull in all of a customer's order history, shipping information, and more. This helps customer support agents provide personalized support and resolve issues more quickly without playing "swivel chair".
The new premium integration can allow agent workflows to watch orders, customers and tickets throughout the full customer journey, which helps retailers provide proactive support and resolve issues before they become bigger problems.
agnoStack connects all of the major surrounding platforms including Klaviyo, Mailchimp, YotPo, Microsoft Dynamics, Hubspot, Salesforce CRM as well as many other tools including ReCharge, PayWhirl, Smile.io, Stamped.io, Judge.me and more. See the full list of free add-on integrations at: https://agnostack.com/integrations/all.
The Shopify Premium for Zendesk plugin is designed to make the customer support process more efficient and effective. With the plugin, retailers can:
Access all customer data from a single platform, including order history, shipping information, and past interactions with the brand. This saves time and ensures that agents can provide personalized support to each customer. Provide proactive support to customers by automatically creating tickets when a customer makes a purchase or has an issue with an order. This ensures that customers receive timely support and feel valued by the brand. Upsell and cross-sell products, helping retailers maximize their sales opportunities.
Provide a seamless post-purchase experienceby integrating these two platforms, retailers can ensure that customer support is personalized, efficient, and effective. This leads to increased customer satisfaction, loyalty, and sales.
It also allows retailers to stay ahead of the competition. With the eCommerce industry growing rapidly, it's paramount for retailers to stay ahead of their competition. By providing exceptional customer support, retailers can differentiate themselves and build a loyal customer base.
Zendesk's free Shopify app is ranked as the 6th top installed app amongst Shopify Plus merchants, indicating that many retailers are already seeing success with the previous integration - and are seeing tremendous additional value in the new Shopify Premium integration.
In conclusion, the Shopify Premium for Zendesk plugin is a powerful tool for eCommerce retailers looking to optimize their post-purchase experience. By centralizing customer support, automating workflows, and increasing sales opportunities, the integration can help retailers provide exceptional customer support and stay ahead of the competition. With its popularity amongst Shopify Plus merchants, it's clear that the integration is already making a significant impact in the eCommerce industry.
Empowering Shopify retailers
of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.